Refund policy

We understand the importance of your satisfaction with our personalized car emblems. Our return policy ensures a fair and transparent process to address any concerns you may have.

- Eligibility: Personalized car emblems are not eligible for returns unless there is a defect or error on our part. We strive to deliver a product that meets your customization specifications.

- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service within 24 hours to initiate the return process.

- Return Authorization: A return authorization is required for any eligible return. Please contact our customer service team, providing order details and images if applicable.

Refund Policy:

We aim to make the refund process as straightforward as possible, ensuring your satisfaction with our products.

  • Refund Eligibility: Refunds are issued only for eligible returns due to defects or errors on our part.

  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds:

If you haven’t received a refund within the expected timeframe, please follow these steps:

  • Check Bank Account: First, check your bank account to ensure the refund has not been credited. Sometimes there is a processing delay.

  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@dizzycustom.com with your order details, and we will promptly investigate the matter.

Exchanges:

Exchanges are facilitated under specific circumstances to ensure your satisfaction with our products.

  • Eligibility: Exchanges are only applicable for defective or incorrect items. If you need to exchange a product, contact our customer service team within 24 hours.

  • Return Authorization: A return authorization is required for any eligible exchange. Please contact our customer service team, providing order details and images if applicable.

  • Replacement: Once your return is received and inspected, we will notify you of the approval or rejection of the exchange. If approved, we will initiate the replacement process promptly.

Note: Please review our full terms and conditions for additional details on our policies.